Delivery and Returns policy
We offer Express 1-2 Day and Standard 3-6 Days delivery to UK, US, Canada & Europe.
We endeavour to have all in stock items dispatched within 24 hours. The delivery will be made by one of our delivery partners. We work with Amazon Logistics, UPS, DPD, and Royal Mail depending on the size and weight of the parcel.
We have fulfilment centers in the UK, US, Canada, & Europe, which means fast shipping times and no customs duties. Please see checkout for shipping times and prices
What if the item's damaged when it arrives, or I was sent the wrong item?
It's important that you inspect your order on delivery. If there is something wrong with your order please contact us immediately.
Our quality team checks your order to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 21 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your case and let you know how to return the item, or arrange for a collection. We'll either give you a full refund or send you a replacement.
Returning products must be fully disassembled and placed back into its original packaging/box. Returns cannot be accepted without the original box, as the warehouse will refuse delivery.
How much do returns cost?
If you need to return an item because it's faulty, or because of something we've done wrong, then it will be a free of charge return. But if you're returning an item because you've changed your mind, then we'll issue you a full refund, minus the return postage cost.
